Privacy Policy

1. Introduction

NovaLuxe Travel ("we", "our", or "us") operates the website novaluxe-travel.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number, address)
• Financial information for accounting and tax services
• Business information and documentation
• Communication records and preferences
• Website usage data and analytics

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referral sources and exit pages
• Cookie and tracking data

3. How We Use Your Information

We use your information for the following purposes:

• Providing financial services and support
• Processing payments and managing accounts
• Communicating about our services and updates
• Improving our website and services
• Complying with legal and regulatory requirements
• Marketing and promotional activities (with consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Performance of our services agreement
• Legal obligation: Compliance with tax and financial regulations
• Legitimate interests: Business operations and improvements
• Consent: Marketing communications and cookies

5. Information Sharing and Disclosure

We may share your information with:

• HMRC and other regulatory bodies as required by law
• Third-party service providers (cloud storage, payment processors)
• Professional advisors (auditors, lawyers)
• Law enforcement when legally required

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL encryption for data transmission
• Secure cloud storage with encryption at rest
• Regular security audits and updates
• Access controls and staff training
• Incident response procedures

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (minimum 6 years for financial records)
• Resolve disputes and enforce agreements
• Improve our services and operations

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restrict processing: Limit how we use your data
• Data portability: Receive your data in a structured format
• Object: Opt out of certain processing activities
• Withdraw consent: For consent-based processing

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking

We use cookies and similar technologies to:

• Ensure website functionality
• Remember your preferences
• Analyze website usage
• Provide personalized content

You can manage your cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Information

For questions about this Privacy Policy or our data practices, contact us:

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues:

Website: ico.org.uk
Helpline: 0303 123 1113